FAQs

Getting Started

Do I need a referral to book a session?
No, you don’t need a referral. However, if you have a Mental Health Care Plan (MHCP) from your GP, you may be eligible for Medicare rebates on your sessions.

How do I book an appointment?
You can book directly through my online booking system, or email me at admin@bearhugpsychology.com if you have any questions.

Do you offer a free consultation?
Yes. I offer a complimentary 10-minute chat so you can ask questions and get a sense of whether we’re a good fit.

Therapy & Services

Where is Bear Hug Psychology located?
I see clients at Total Wellness Therapies, 25 Ashgrove Avenue, Ashgrove. Parking is available on site.

In-person sessions are available on Mondays and Tuesdays, with more flexibility via telehealth throughout the week.

What presentations do you work with?
I work with individuals aged 16 and over. My areas of interest include:

  • Anxiety and OCD

  • ADHD & neuroaffirming care

  • Relationship challenges & attachment

  • Gender, sexuality, and psychosexual concerns

  • Stress, burnout, and life transitions

  • Self-doubt and low self-worth

  • LGBTQIA+ inclusive therapy

What therapy approaches do you use?
I tailor therapy to each client, drawing on:

  • Acceptance & Commitment Therapy (ACT)

  • Cognitive Behavioural Therapy (CBT)

  • Compassion-Focused Therapy (CFT)

  • Mindfulness-based approaches

Do you provide therapy for children or couples?
I work with individuals 16+. I don’t provide couples therapy, but I can support relationship concerns within individual sessions.

Fees & Rebates

How much do sessions cost?
Sessions are $250 for 50 minutes.

Can I get a Medicare rebate?
Yes. With a valid Mental Health Care Plan (MHCP) from your GP, you can receive a Medicare rebate of $96.65 per session, for up to 10 sessions per calendar year. This reduces the out-of-pocket fee to $153.35 per session.

Do you accept private health insurance?
Some private health funds provide rebates for psychology. Please check with your insurer directly.

HOW DO SESSIONS WORK?

Do you offer in-person therapy?
Yes. I offer sessions in Ashgrove, Brisbane, as well as telehealth (online video) sessions across Australia.

How do online sessions work?
Online sessions are run via Google Meet, a secure video platform. You’ll receive a link before each session — simply click to join.

What happens in the first session?
The first session is about getting to know you and your goals. We’ll explore what has brought you here and create a plan for how therapy can best support you.

Cancellations & Policies

What is your cancellation policy?
I ask for 48 business hours’ notice for cancellations or reschedules. Cancellations with less than 48 hours’ notice may incur a fee.

Is therapy confidential?
Yes. Everything we discuss in therapy is confidential, except in cases where there is a risk of harm or a legal requirement to share information. This will be explained fully in your consent form and discussed with you in our first session.

HAVE ANOTHER Question?

If you’d like to know more, feel free to email admin@bearhugpsychology.com or book a free 10-minute consultation to chat further.